IT Help Desk Technician

ALE Business Machines are recruiting an experienced IT help desk technician to join our support team.

Applicants will have a minimum of 2 years’ experience across a broad range of network platforms and software applications.

Hours – 37.5 per week


•    Excellent telephone manner
•    Enthusiastic and reliable
•    Team Player
•    Strong written and oral communication skills
•    Ability to prioritise
•    Willing and able to learn using own initiative

Relevant Experience

•    Microsoft Active Directory - Supporting and administration
•    Microsoft Exchange/O365 - Troubleshooting Outlook client, network issues, profile issues
•    Ability to monitor the hardware and software that runs customers web/app infrastructure
•    Ability to monitor and report on current capacity and performance.
•    Responding, managing & active follow-up of any security risks/security incidents, availability-related incidents including communicating with third parties & technical partners to resolve issues
•    Pro-active diagnosis & correction of faults identified plus liaison with the other internal IT Staff to achieve fault resolution
•     Preferably, someone with an understanding of iOS Hardware, Office 2016/365 for Mac, Adobe CS Products, CRM systems, Nav.
•    Understand the processes used for recovering Data, Via backups and other tools
•    Knowledge of Print Management application software will be an advantage.

Skills required and key responsibilities

•    Provide technical support to telephone and email requests from users for all hardware, software and associated peripherals
•    Ensure the company’s support desk software is utilised correctly
•    Resolve, redirect or escalate support requests to the appropriate member of the wider support team.
•    Proactively provide information to users on the progress of outstanding support calls.
•    Install and configure operating systems and various software package
•    Assist in the compilation of technical documentation, guidelines and procedures.
•    Able to work under your own initiative when investigating and analysing information, to troubleshoot issues and create a plan to resolve.
•    Able to learn and support new business systems, software and processes.
•    Provide server infrastructure support, identify, diagnose and resolve issues.
•    Test and install operating systems patches at server level to ensure systems are fully protected.
•    Log and track all work using a computerised Help desk system.
•    Desirable – A certified network accreditation


Please send your CV to

Unit 56, Thomas Way, Lakesview Business Park, Hersden, Canterbury CT3 4JZ, UK